How Long Should a Car Diagnostic Take at a Dealership?

If you have ever faced issues with your car, such as a transmission problem, and had to turn to the dealership, you might have wondered, how long should a car diagnostic take at a dealership? This article will help you understand the typical times, the factors affecting the diagnostic process, and what to do if you don't hear back from the dealership.

Factors Affecting Diagnostic Time

Several factors can affect the time it takes for a car diagnostic at a dealership.

Complexity of the Issue

The complexity of the problem will play a significant role in determining the diagnostic time. If the issue is straightforward, such as a basic engine malfunction, the diagnostic will be done quickly. However, if the problem involves intricate mechanical or electronic components, such as a transmission issue, the diagnostic time can extend.

Variability in Dealership Workload

Your local dealership might also experience a high workload, which can delay the diagnostic process. If the dealership is busy, there may be many vehicles that were brought in for work before yours, and these may take precedence.

Availability of Parts

The availability of parts for the diagnostic and repair process is another critical factor. If the necessary parts are out of stock, the diagnostic process could be extended until the parts are available.

Expected Time Frames for Diagnostics

Typically, you should expect a diagnosis from a dealership within a day of when the vehicle was dropped off. Smaller dealerships are usually more responsive and can often complete the process within a day. However, if you are dealing with a very large dealership, the diagnostic process may take 2 to 3 days.

It is always a good idea to call the dealership's service department to check on the status of your vehicle. Make sure to inform them about the specific problems you are facing, as this can help them prioritize your vehicle.

What to Do if You Don't Hear Back

If your car has been at the dealership for over a week, and you had an appointment two days ago, it is reasonable to reach out for an update. Here are some steps you can take:

Call the Dealership's Service Department: Contact the service department to inquire about the status of your vehicle. This can help ensure that your car is not overlooked. Be Patient: Understand that the dealership may be very busy, and many vehicles might have been brought in before yours. They know your car is there and haven't forgotten about it. When you call, they will likely tell you, "We will get to it as soon as we can." This is the truth. Understand Warranty Scope: It is important to clarify that the transmission issue is covered under a warranty, but it doesn't mean they will expedite the process. The job is a warranty claim, so there is no additional incentive for the dealership to give you preferential treatment.

Conclusion

When faced with car diagnostic issues, especially involving a transmission or other complex mechanical parts, understanding the typical diagnostic time and the factors that affect it is crucial. By being proactive and staying in touch with the dealership, you can ensure that your vehicle receives the necessary attention, even if the process takes longer than expected.