How to File a Complaint Against Hyundai Cars: A Comprehensive Guide

Hyundai Motors has long been a prominent player in the automobile industry, with a significant consumer base worldwide. However, despite its reputation and global success, Hyundai India has faced several consumer complaints. This article guides you through the steps to file a complaint against Hyundai in a structured and efficient manner.

Common Complaints Against Hyundai India

Here are some of the most common consumer complaints faced by Hyundai India:

Delays in car delivery Mismanagement at Hyundai service centers Poor service quality Overcharging by authorized service centers Delivery of defective products Price surges after booking

Steps to Addressing Hyundai Complaints

Addressing complaints against Hyundai effectively requires a series of steps. Here’s a comprehensive guide on how to proceed:

Step 1: Contact Hyundai Customer Care

The first step is to reach out to Hyundai’s customer care and support teams. The most convenient ways to do so are:

Phone: 1800114645 or 9873564645 Email: crservice@ for general queries crsales@ for sales inquiries WhatsApp: 91 8447228019

Step 2: Engage with Hyundai through Social Media

Secondly, you can leverage social media platforms to get in touch with Hyundai’s customer service. They maintain active presences on platforms such as:

Twitter Facebook Instagram

From these channels, you can directly address your concerns and receive support.

Step 3: Seek Resolution Through Consumer Courts

If the above steps do not resolve your issue, seeking resolution through consumer courts is an option. Here’s how to proceed:

Gather all necessary documentation, including receipts, service records, and correspondence with Hyundai. File a complaint with your local consumer court. Attend all scheduled hearings and provide any additional information or evidence needed.

Personalized Complaints and Case Studies

Below are specific cases where consumers have filed complaints against Hyundai. These real-life examples highlight the importance of following the outlined steps.

Case Study 1: Gearbox Issue in Creta

A consumer who purchased a new Creta in October 2020 from Bhurawala Dealer in Himatnagar, and who underwent service at Secure Automobiles Abad, encountered a gearbox issue on June 1st. The car could move forward but not in reverse. Although the service center attempted to resolve the issue, the delivery of the Actuator Assembly - Clutch took until June 9th, despite the fast-paced delivery regime. This delay caused the consumer to resort to public transport during the pandemic, a significant inconvenience.

Case Study 2: Price Surge After Booking

Another consumer purchased a Creta base model diesel in January 2021 from Dream Hyundai in Sector-3, Noida. The price for the same car was later revised, increasing it by one lac rupees. The consumer questioned the dealership's ethical responsibility, especially in light of the cancellation charges. The dealer refused to waive off the charges, citing the cancellation terms outlined in the agreement.

The consumer highlighted the unethical trade practice, suggesting that it is illegal to first offer a product and then increase its price. The consumer requested either the cancellation of the booking and full refund or the delivery of the car at the original price.

Both of these cases illustrate the importance of following the steps outlined above to seek resolution. Consumer courts can play a vital role in ensuring fair treatment and providing lasting redress.

Conclusion

By following a structured approach, involving Hyundai’s customer care, social media channels, and consumer courts if necessary, you can effectively address complaints and seek appropriate resolution. This guide aims to empower consumers to navigate the process and ensure they receive the support they deserve.